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Got questions? CarShield has you covered. Need help? Check here for answers to some common questions about using the CarShield app. What do I need to get started on the app? First download the app, then, you'll need your contract number, and the zip code you used to set up your coverage. How do I know if my claim was paid? Contact American Auto Shield at and they'll be happy to assist you.

How do I get a copy of my contract? Can I make a payment from the CarShield app? Yes, simply click on the "Payments" button and then click "Make a Payment" and follow the steps. Do I have to have a CarShield account to use the app? Yes, you will need to be an active CarShield customer to use the app.

What happens if I get a new vehicle? Once you contact us and switch your coverage to the new vehicle, you can replace it on the app. Is the app available on both Android and Apple? Yes, you can download the app on Android or Apple products.

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